Eureka Springs, Arkansas Bed & Breakfast Inn Policies

Payment

  • At time of reservation one night's deposit is required / charged. The balance of your reservation is settled via the credit card on file 72 hours prior to arrival. If the day prior to your arrival falls on a Saturday, Sunday or Monday, then the balance of your reservation will settled via the credit card on file on the Friday prior to your arrival.
  • Reservations made 14 days or less prior to arrival are paid in full at time of reservation.
  • Reservations that include 2 or more suites are paid in full at time of reservation.
  • We do not split bills ~ that needs to be handled between you and the party you travel with.

Your Stay

  • Your reservation is not a contract of tenancy ~ you may be asked to leave the Inn and be removed from the property due to a disturbance of any sort or behavior which we deem unsuitable.

Guests at the Inn

  • To ensure all of our guests enjoy the quiet romance of their getaway, if you would like to have friends at the inn as your guests, they are restricted to the living room and first floor veranda and must be approved prior to your arrival. We do not allow guests under the age of 18 at the inn ~ there are no exceptions.

Damages

  • You are guests in our Home. We ask that you please respect our Inn and our personal / family belongings in it. Damages incurred to the Inn and /or your Suite during your stay, i.e. furnishings, overflowing of a tub or Jacuzzi, stained bed linens or towels, rugs, etc. will be charged to your credit card on file ~ we determine the charges which are non-negotiable and might vary depending on the actions taken ~ i.e. the need of a plumber, dry cleaning, total replacement of an item, etc.

Keys

  • You are given one key to your Suite upon arrival. If your key is lost during your stay there is a $25.00 locksmith charge to replace the key.

No Smoking Policy

  • There is a 100% No Smoking policy inside the Inn. Smoking is permitted on the verandas only. There will be a $500.00 fine / charge if any signs of smoking in your Suite are detected. You will be asked to leave the Inn and no future reservations will be accepted.

Cancellation Policy

  • Refunds are not given for reservations that are canceled. If your balance has not been charged it will be at time of cancellation and a non-transferable gift certificate (valid for 12 months) will be issued to use for a later reservation, minus a $99.00 re-booking fee (per Suite).

    The Gift Certificate reservation may not be rescheduled after it is made ~ if this occurs, the value of the Gift Certificate will be forfeited. Cancellation Gift Certificates may not be used in the months of June, October, November or Valentine's Day, New Year's Eve, New Year's Day, Holidays or any Festivals / Special Events.

    This does not apply to a One Night Stay, Weddings or Receptions ~ there are separate cancellation policies for each of those.
  • If you cancel a reservation at the Inn more than once there is no refund of any portion of your deposit upon your second cancellation. Any and all future reservations will be paid in full at the time you make your reservation ~ there will be no refund of any portion of deposits upon any cancellations.

Carriage Ride Cancellation Policy

  • A carriage ride is non-refundable if canceled.

No-Show

  • If you do not arrive for your reservation, i.e. no-show, the amount that has been paid is non-refundable and may not be used as a "balance" to re-schedule. If your reservation was made with a gift certificate, that gift certificate is void ~ there is no refund or re-scheduling via the gift certificate. If a future reservation is made it must be paid in full at time of reservation and is non-refundable.

Rescheduling of a Reservation

  • If you reschedule your reservation with less than twenty-one (21) days notice, you will be charged an $99.00 re-booking fee. If you reschedule your reservation more than once you will be charged a $200.00 re-booking fee the second time and each time after that.

One Night Stay

  • We are one of the very few inns who accept a one night stay. Your one night stay is paid in full at the time your reservation is made ~ it may not be rescheduled after it is made and is 100% non-refundable if canceled ~ no exceptions.

Early Departure

  • There is no refund for an early departure of any sort regardless of the situation ~ no exceptions. If you have ordered any type of dinner at the inn, spa treatments, a carriage ride; ...any type of additions to your reservation... these are also not refundable.

No Breakfast

  • If you choose not to eat breakfast, or have an early departure without breakfast, there is no refund / credit issued for not eating breakfast.

Inclement Weather

  • If you must cancel or re-schedule your reservation due to inclement weather (impassable snow, ice or flooding), your balance will be charged and you will be issued a Mount Victoria non-transferable gift certificate in the full amount of your reservation. Any service that is canceled due to inclement weather will result in the value of that service issued to you in a non-transferable Mount Victoria gift certificate. Your non-transferable gift certificate is valid for twelve (12) months and excludes June, October, holidays, festivals, and special events.

Innvade Mount Victoria ~ 8 Guest Capacity

  • Rental of the entire Inn requires a 50% deposit which is non-refundable

Packages

  • Packages require a 50% deposit upon reservation ~ the deposit is non-refundable
  • Packages that receive the 10% military discount are paid in full at time of reservation
  • Custom packages are paid in full at time of reservation
  • 45 Days Or Less Prior To Arrival - Payment in full is required at the time your reservation is made
  • If you must cancel a package a non-transferable Mount Victoria gift certificate for the balance due will be issued minus a $149.00 cancellation charge. The non transferable gift certificate is valid for 12 months ~ it excludes June, October, holidays, festivals and special events. Your non-transferable gift certificate reservation cannot be rescheduled once it is made - if this occurs the non-transferable gift certificate will be considered void and no further gift certificates will be issued.

Receptions & Wedding Packages

  • Receptions & Weddings require a 50% deposit upon reservation ~ the deposit is non-refundable
  • Full payment is due 45 days prior to the event. If the 45th day prior to your event falls on a Saturday or Sunday then the balance due will be settled via the credit card on file on a Friday.
  • A final guest count is due fourteen (14) days prior to the wedding event. Any revisions, i.e. guests not coming at the last minute which might reduce the guest count, etc. are not refundable. The final guest count is FINAL fourteen (14) days prior to the wedding event.
  • Cancellation Of A Reception Or Wedding Must Be Prior To 120 Days Of The Event ~ Otherwise the remaining balance is charged ~ there is no refund of what has already been paid / your deposit. If the Reception or Wedding is paid in full upon reservation and is not canceled prior to 120 days of the event there is no refund in the form of a non-transferable Mount Victoria gift certificate
  • If a Reception or Wedding is canceled 120 days or more prior to the event, a non transferable Mount Victoria gift certificate will be issued for the remaining balance due minus a $99.00 cancellation fee. The non-transferable gift certificate is valid for 12 months and excludes June, October, holidays, festivals, and special events.

Personal Items

  • We are not responsible for personal items left behind. Please check your Suite thoroughly when you are leaving. If any item / items have to be mailed to you they will be mailed C.O.D.

Pets

  • While we are enormous pet lovers, out of respect to potential guest allergies, we do not accept pets at the Inn.

Gift Certificates

  • Gift Certificates are available at the rate of $179.00 per evening (plus tax). Gift Certificates are non refundable
  • This rate covers Monday-Sunday and all months within the calendar year with the exception of October, Holidays, and special events / festivals. Gift Certificate reservations may not be rescheduled after they are made ~ if this occurs, the value of the Gift Certificate will be forfeited.

Policies Are Subject To Change Without Notice